Frequently Asked Questions
Our store organizes its rules on frequently asked shopping questions in the following sections. This guidance applies to burtsrees.shop. For help with this page, contact Support@burtsrees.shop.
Details about shipping cost
This shipping cost section covers orders and visits through this website. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
Information covering contact options
The following contact options guidance applies to purchases from our store. Can I cancel an order?
You may request cancellation or an order change before shipment. Contact us promptly with the order number; we cannot guarantee a change once fulfillment is underway. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
Our approach to products
For customers using this website, this section explains products. How long does a posted refund take?
Your bank or payment provider may need additional time to post the credit after we process it. Customers remain responsible for taxes required by applicable law. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
Details about return shipping
Customers can rely on the following guidance from our store about return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
How we handle refund timing
For customers using this website, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
Information covering delivery timing
We publish this delivery timing guidance for customers using this website. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
Details about products
For customers using this website, this section explains products. What products do you offer?
We offer Burt's Bees lip care, skincare, body care, and selected baby care products. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
What customers should know about returns and exchanges
Customers can rely on the following guidance from our store about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
Our approach to payment methods
We publish this payment methods guidance for customers using this website. Which payment methods are accepted?
Use one of the payment options shown in this store's secure checkout. Only the methods offered for your order are available. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
How we handle shipping cost
The following shipping cost guidance applies to purchases from our store. How can I contact you?
Email Support@burtsrees.shop, call 806-552-6347, or write to 9835 Revelstoke Dr, Houston, Texas, 77086, United States. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
What customers should know about tracking
For purchases made through this website, our store applies the following guidance on tracking. How can I track my order?
After dispatch, we email the tracking information to the address provided for your order. This section applies specifically to burtsrees.shop. Questions about this section may be sent to Support@burtsrees.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtsrees.shop
Phone: 806-552-6347
Physical address: 9835 Revelstoke Dr, Houston, Texas, 77086, United States